Privacy Policy
Last updated: March 17, 2026
1. Introduction
Genesis AI ("we," "our," or "us"), headquartered in Amman, Jordan, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at genesisai.agency and use our services, including the Genesis AI Platform and our Applied AI Consulting services.
2. Information We Collect
2.1 Information You Provide
- Contact information (name, email address, phone number, company name) when you request a demo, book a consultation, or contact us
- Professional information provided during consulting engagements
- Payment and billing information processed through our payment providers
- Communications you send to us via email or through the website
2.2 Information Collected Automatically
- Device and browser information (type, version, operating system)
- IP address and approximate geographic location
- Pages visited, time spent, and navigation patterns
- Referring website or source
2.3 Voice and Call Data
If you interact with our AI voice agents or demo widget on this website, we may collect voice recordings, transcriptions, and interaction metadata. This data is processed in accordance with applicable data protection regulations and our platform's compliance frameworks (HIPAA, GDPR, PCI-DSS as applicable).
3. How We Use Your Information
- To provide, operate, and maintain our website and services
- To respond to your inquiries, demo requests, and consultation bookings
- To process transactions and send related information
- To send administrative information such as updates and security alerts
- To improve our website, services, and customer experience
- To comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our platform and services (hosting, analytics, payment processing)
- Professional advisors such as lawyers and accountants as necessary
- Legal authorities when required by law or to protect our rights
- Business partners with your consent for joint service delivery
5. Data Security
We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. Our platform is designed with HIPAA, GDPR, and PCI-DSS compliance frameworks.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Platform clients can configure data retention policies through their account settings.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at hussein.alsaid@genesisai.agency.
8. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. You can manage cookie preferences through your browser settings.
9. Third-Party Services
Our website integrates third-party services including Vapi (voice widget), Google Fonts, and analytics providers. These services have their own privacy policies governing data collection and use.
10. International Data Transfers
As a company based in Amman, Jordan, serving clients globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.
12. Contact Us
For questions about this Privacy Policy or our data practices, contact us at: